Shipping Policy
Shipping Coverage and Costs
We are proud to offer worldwide shipping to make our products accessible to customers around the globe. All Australian orders include free standard shipping, with no minimum spend required. For international orders, shipping costs are calculated at checkout based on your delivery location and preferred shipping method. We aim to keep these rates as affordable as possible while ensuring reliable and timely delivery through trusted courier partners.
Order Processing and Delivery Times
Once your order is placed, we aim to process and dispatch it within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order is shipped, including a tracking number so you can follow your parcel’s journey. Estimated delivery times are as follows:
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Australia: 2–7 business days
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New Zealand: 5–10 business days
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Rest of the world: 7–21 business days
Please note that delivery times may vary based on location, customs procedures, courier delays, and holiday periods.
Delays, Customs, and Address Accuracy
Although we do our best to ensure timely delivery, some factors such as customs processing, extreme weather, or postal backlogs may occasionally cause delays. For international customers, import duties and taxes may apply upon arrival in your country. These are the responsibility of the customer and are not included in our shipping rates. Please also ensure your shipping address is entered correctly at checkout, as we are not responsible for failed deliveries due to incorrect or incomplete addresses. In such cases, additional fees may apply to resend the item.